You can purchase a subscription through the app. Download the app, choose your school, select an upcoming
game and you'll have options to purchase a single game and season passes for football, basketball, or both. Once a game is live, selecting "sync now" will also initiate your purchase options.

If you're having trouble syncing, try the following:

• Make sure your camera is pointed directly at the scoreboard
• Ensure the scoreboard is clearly visible on your screen
• Confirm that the game has officially started (kicked off or tipped off)
• Verify that the game clock is running. Homestream cannot accurately sync while the game clock is paused
• Hold your phone steady until the scoreboard is detected. Moving the camera too quickly may prevent a successful sync
• Try closing the app and opening it back up
• Allow access to the camera
• Verify that you are connected to WIFI or DATA
• Try uninstalling and reinstalling the app
• If you still cannot sync, please contact Customer Support

In rare cases, Homestream's sync feature may not be available for certain games. If sync is unavailable, we'll let you know within the app.

Try the following:

• Verify your email address and password are entered correctly
• Ensure Caps Locks isn't enabled
• Reset your password if you've forgotten it
• Confirm that you are using a supported device/OS
• Confirm you have a working internet connection
• Make sure you are using the most current version of the app
• If you still cannot sign in, please contact Customer Support

Select Forgot Password on the login screen. Check your email for a 6-digit-verification code. Make sure to check your Spam or Junk folder. Once you enter the code you can create a new password.

You may cancel your subscription at any time. Cancelling your subscription will prevent future renewal charges,
but it will not automatically result in a refund for the current subscription period.

In the app go to your account by clicking the silhouette on the top right corner. Select See All under active products. Select Cancel Subscription. You can also go to Help & Support and select Cancel Subscription.

In the app go to your account by clicking the silhouette on the top right corner. Go to Help & Support and select Delete Account. A support ticket will be submitted to handle this request. This will delete all stored information and cannot be reversed.

Homestream subscriptions are set to renew automatically.
Both Apple and Android renewal will occur every 365 days from your date of purchase until you cancel your subscription.

Homestream is only available in the U.S. and its territories.

Homestream is proud to partner with the following flagship schools:

• Duke University
• Georgia Tech
• Auburn University

We are adding schools across our portfolio. Don’t see your team yet? Tell us who you want to hear!

In the Homestream app, go to your account and select Help & Support. Select Contact Us and submit a ticket containing your desired, participating school and we'll be happy to make that change.

With Homestream you can only use one device at a time. If you log in on a different supported device it will automatically log you out of the previously used device.

Try these steps:

• Force close the app and reopen it
• Confirm that you are using a supported device/OS
• Uninstall and reinstall the app
• Restart your phone
• Make sure you are using the latest version of the app
• Check for any available operating system (iOS or Android) updates
• Ensure your device has enough available storage
• Close other apps running in the background
• Make sure your internet connection is stable
• If you still cannot run the app, please contact Customer Support

Try these steps:

• Confirm you have a stable internet connection
• Confirm that you are using a supported device/OS
• Ensure you have enough available storage
• Restart your device
• Verify you are signed in to your Apple ID or Google Account
• Try downloading or updating the app again
• If you still cannot update, please contact Customer Support

Please:

• Make sure you are using the latest version of the app
• Confirm that you are using a supported device/OS
• Check that you've granted any required permissions (Camera, Location, Bluetooth)
• Restart the app
• Restart your device
• Test the feature again
• If you still cannot enjoy the app, please contact Customer Support

Check that:

• Bluetooth or Location Services are turned on
• The app has permission to access Bluetooth or Location
• You are within range of the device you're connecting to
• Bluetooth accessories are charged and paired correctly
• Restart Bluetooth by turning it off and back on
• If you still cannot use Bluetooth, please contact Customer Support

iPhone (iOS):

• Open the App Store
• Tap your profile picture
• Scroll to Available Updates
• Tap Update next to the Homestream app or Update All

Android:

• Open the Google Play Store
• Tap your profile icon
• Select Manage apps & device
• Tap Updates available
• Update the Homestream app

Please contact Customer Support if:

• The issue continues after completing the troubleshooting steps
• You receive repeated error messages
• You are unable to access your account after resetting your password
• A purchase or subscription issue cannot be resolved
• The app behaves unexpectedly after reinstalling or updating

When contacting support, please include:

• Your device model
• iOS or Android version
• App version
• A description of the issue
• Screenshots or screen recordings (if possible)
• Any error messages you received